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As a maintenance supervisor I purchased from Applied for 11 years, talking to Jeff by phone multiple times per week, without ever laying eyes on him. He always provided excellent customer service and saved me many times when I had a line or an entire plant down. It wasn't until I went to work for Applied that I realized just how vast his encyclopedic knowledge of power transmission and bearings was. For the last 3 years my desk was next to his and I relied on him many times for help. No matter how busy he was, he never failed to stop what he was doing, pull out a "super secret" catalog and offer help and guidance on whatever I had a question about. His favorite line was "not everything is online." He was truly a remarkable man.